Our team fuel our innovation, growth and commitment to excellence at Kytun. This month we’re shining the spotlight on one of our Internal Sales Representatives, Esme Farrow.  Read on to learn more about Esme’s journey and her contributions at Kytun!

Could you introduce yourself and tell us about your role within Kytun?

Hi, my name is Esme Farrow. My role in Kytun is Internal Sales Representative. My role involves liaising with customers, assessing interest in our products, processing and overseeing sales orders, actively pursuing growth opportunities.

What inspired you to pursue a career within the construction industry?

To be honest, construction wasn’t initially on my radar, but I’m so glad I ended up here. I quickly discovered a real passion for the work. There’s a great sense of accomplishment in seeing the sales growth and I’ve really enjoyed the challenges and the people I work with.

Could you share some of the key responsibilities or tasks that you manage in your current position?

Ensuring that customers receive their orders as requested, issuing sales quotations and responding to customer queries. I am also responsible for looking after our customers, covering the West of England, West Midlands and all of Wales.

What aspect of your work do you find most fulfilling or rewarding?

I find developing close links with my customers and seeing positive sales growth within my region fulfilling and I enjoy being able to help them get the material they need.

From your perspective, what skills or qualities are crucial for success in your position?

In my opinion you need to clearly and persuasively convey information. You have to actively listen to the customer in order to understand their needs and articulate the benefits of using our product. Being able to adapt your communication style to different personalities is also key.

Dealing with rejection is part of the job. You have to bounce back from negative responses without getting discouraged. Maintaining a positive attitude and persistence is essential.

A thorough understanding of our product range is crucial. You should be able to answer questions/ respond to issues accurately and highlight the features and benefits that are most relevant to the customer.

Can you highlight any notable achievements or milestones from your career that you’re particularly proud of?

I’m proud of our team’s collective sales growth over the past couple of months. I feel satisfied when I’ve been able to manage a difficult customer and communicate effectively with them. I’m appreciative of my product knowledge and find it helps me when speaking with customers.

If someone were interested in pursuing a career similar to yours, what advice would you offer them?

Practice active listening and clear articulation. Learn to handle rejection, such as reframing negative responses as learning opportunities. Always be ready to learn the ins and outs of our product range and how it all works together and how it solves customer problems. Understand that success in sales requires persistence. Don’t get discouraged by initial setbacks. Look for opportunities to learn from the team and don’t be hesitant to ask for help.

Outside of work, what interests or hobbies do you enjoy in your free time?

When I’m not at work I love spending my time with my family, we attend a lot of local quizzes which has, in turn bled into the office, with us going to at least one each week. I enjoy improving our garden; reading; crocheting and swimming.

Looking ahead, how do you see your role evolving, and what are your long-term goals?

Achieving higher sales targets with my team and in my own regions. Honing my sales and communication skills. Becoming a valuable employee known for consistent performance and reliability. Building confidence, resilience, and interpersonal skills that are valuable in both professional and personal life.

We’re very proud to have Esme on board and look forward to seeing her continued growth at Kytun. Check out our blog for more employee spotlights, as we celebrate the incredible talent behind Kytun!